Frequently Asked Questions
Everything you need to know about buying and selling certified pre-owned electronics.
How do you ensure the quality of pre-owned devices?
Every device undergoes a rigorous 40-point diagnostic inspection by our certified technicians to ensure 100% functionality before being listed for sale.
What is the ReCellExchange return policy?
We offer a 30-day money-back guarantee on all purchases. If you are not completely satisfied with your device, you can return it for a full refund or exchange.
Do the electronics come with a warranty?
Yes, all devices purchased through ReCellExchange include a complimentary 90-day limited warranty that covers hardware defects and technical malfunctions.
How long does shipping take?
Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping options at checkout for those who need their devices sooner.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer financing options through Affirm for qualifying purchases.
Are the devices unlocked for all carriers?
Most of our inventory consists of factory-unlocked devices compatible with all major GSM and CDMA networks. Please check the specific product description for carrier compatibility.